๐Ÿ”ฅ
Reputation Protection ยท Review Management

ONE BAD
REVIEW IS
FIRE.

BurnPan gives your customers a barcode to instantly post reviews โ€” and intercepts negative ones before they go live, so you can fix problems and protect your reputation in real time.

94%
of consumers read reviews before buying
1 BAD
review costs up to 30 potential customers
3 SEC
scan-to-review time with BurnPan
Trusted by businesses on

THE REVIEW
PROBLEM

Customers who have a bad experience shout. Customers who have a great experience stay silent. The internet fills with one-sided stories โ€” and they're costing businesses billions every year.

A single 1-star review on Google can suppress your search ranking, destroy social proof, and send potential customers straight to your competitor โ€” often before you even know the review exists.

Traditional review platforms give you zero control. A disgruntled customer posts, you're left damage-controlling in public, and the algorithm buries you anyway.

33%
of customers will leave a negative review after a bad experience.
Only 6% will leave a positive one. The math is working against you.
๐Ÿ”ฅ Live on Google
โญโ˜†โ˜†โ˜†โ˜†
"Worst experience I've ever had. Staff was rude and they refused to fix my order. Will never return and will tell everyone I know."
๐Ÿ”ฅ Live on Yelp
โญโญโ˜†โ˜†โ˜†
"Waited 45 minutes, nobody apologized. The food was cold. Zero accountability whatsoever."
โœ“ Intercepted by BurnPan
โญโญโญโญโญ
"Had an issue but the manager called personally and made it right. Genuinely impressed โ€” they really care."

YOUR REPUTATION
IS ON FIRE.

Every negative review that goes live compounds. It's not just one unhappy customer โ€” it's every future customer who reads it, every algorithm that deprioritizes your listing, every sale that quietly never happens.

๐Ÿ“‰
22%
Lost business per bad review
One negative review drives away nearly a quarter of prospects who would have otherwise converted to paying customers.
๐Ÿ”
โˆ’40%
Google ranking drop
A pattern of low ratings suppresses your local search visibility โ€” hiding you from people actively searching for exactly what you offer.
โฑ๏ธ
7 Days
To spread across the internet
A single review can be indexed, screenshotted, and shared before you even notice it exists โ€” let alone do anything about it.

HOW BURNPAN
WORKS

A simple barcode โ€” on your table, receipt, or counter โ€” routes every review through a smart decision layer. Positive reviews publish instantly across every platform. Negative ones come to you first.

Step 01
๐Ÿ“ฒ
Customer Scans
They scan your BurnPan barcode โ€” on a receipt, table tent, or checkout screen. Instant access. No app download required.
โ†’
Step 02
โญ
They Rate
A clean, mobile-first screen asks for a star rating and optional comment. Simple and fast โ€” 10 seconds from scan to submission.
โ†’
Step 03
๐Ÿ”€
Smart Routing
BurnPan reads the rating against your custom threshold and routes the review automatically โ€” no manual monitoring needed.
โ˜…โ˜…โ˜…โ˜…โ˜…  Positive Path
Instant Publishing
Happy customers are sent directly to Google, Yelp, TripAdvisor, and your site โ€” pre-filled, one tap to post.
  • Redirected to review platform of their choice
  • Review auto-populates with their comments
  • You receive a real-time 5-star notification
  • Review goes live within minutes
โ˜…โ˜…โ˜†โ˜†โ˜†  Negative Path โ€” The BurnPan
Intercept & Remedy
Negative reviews are caught before going live. You get an instant alert and a window to resolve the situation privately.
  • Customer is asked to describe the issue privately
  • You receive immediate SMS + dashboard alert
  • You contact the customer and resolve the problem
  • Customer is invited to revise their review after resolution

TRY IT YOURSELF

Experience the full customer flow โ€” try both a positive and negative rating.

Scan to Leave a Review
โฌ›
Scan the code on your receipt or table card to share your experience at Maple & Oak Cafรฉ
How was your experience?
Tap a star to rate
โ˜… โ˜… โ˜… โ˜… โ˜…
๐ŸŽ‰
Wonderful!
Share your experience and help others discover us.
๐Ÿ”Google
โญYelp
โœˆ๏ธTrip
๐Ÿ“˜Facebook
๐Ÿชฃ
We're Sorry
Before posting, we'd love a chance to make this right. Tell us what happened.
โœ…
Review Posted!
Your 5-star review is live. Thank you for helping Maple & Oak Cafรฉ shine.
๐Ÿชฃ
Review Intercepted
Your feedback was sent privately to the manager. They'll be in touch within 15 minutes.
๐Ÿ“ฒ Manager Notified Sarah (Manager) has been alerted and will contact you shortly.
What's happening
๐Ÿ“ฒ
One Scan. That's It.
Your BurnPan barcode lives anywhere โ€” receipt, table tent, counter card, or checkout screen. No app download, no friction. Customers scan in 3 seconds.
โญ
Rate 4โ€“5 Stars โ†’ Published instantly
Happy customers are routed straight to Google, Yelp, and your site. Pre-filled with their comments. One tap and they're done.
๐Ÿ”ฅ
Rate 1โ€“3 Stars โ†’ Caught by BurnPan
Negative reviews never go live. They're routed privately to you with an instant alert โ€” giving you 15โ€“30 minutes to reach out and fix it before the fire spreads.

POSTS TO EVERY
PLATFORM THAT MATTERS

One scan. Every major review platform. Positive reviews get amplified everywhere your future customers are looking.

๐Ÿ”Google Reviews
โญYelp
โœˆ๏ธTripAdvisor
๐Ÿ“˜Facebook
๐Ÿ›’Trustpilot
๐Ÿฝ๏ธOpenTable
๐ŸชYour Website
๐ŸจBooking.com
โž•+ More

SIMPLE.
TRANSPARENT.
EFFECTIVE.

One price. No per-review fees. No surprise charges. Cancel anytime.

Monthly
Annual Save 25%
Spark
For Solo Operators
$49 /mo

Everything you need to protect one location and start capturing reviews from day one.

  • 1 BurnPan barcode
  • Up to 500 scans/month
  • Negative review intercept
  • SMS + email alerts
  • Google, Yelp, Facebook integration
  • Basic analytics dashboard
  • Multi-location management
  • White-label branding
  • API access
Inferno
For Enterprises & Agencies
$349 /mo

Unlimited scale, white-label capabilities, API access, and a dedicated account manager.

  • Unlimited locations
  • Unlimited scans
  • Full intercept + AI sentiment analysis
  • All alert channels + custom webhooks
  • All platforms + custom integrations
  • Full analytics suite + data export
  • White-label branding
  • Full API access
  • Dedicated account manager

All plans include a 30-day free trial ยท No credit card required ยท Cancel anytime

YOUR REPUTATION
COMMAND CENTER

Real-time visibility into every review, intercept, and alert โ€” across every platform and location.

BurnPan Dashboard ยท Maple & Oak Cafรฉ
Live
Overview
๐Ÿ“ŠDashboard
๐ŸชฃIntercepted 3
Manage
๐Ÿ“ฒQR Codes
๐Ÿ”—Platforms
Account
โš™๏ธSettings
๐Ÿ’ณBilling
Avg Rating
4.8
โ†‘ +0.3 this month
Scans This Month
1,247
โ†‘ +18% vs last month
Intercepted
23
โ†“ 12 resolved ยท 3 pending
5-Star Reviews
189
โ†‘ +42 this month
Reviews by Day (30d) +42 positive
Rating Breakdown
4.8
avg
5โ˜…
78%
4โ˜…
14%
3โ˜…
5%
2โ˜…
2%
1โ˜…
1%
Recent Activity Live
โš ๏ธ Negative Review Intercepted โ€” James T.
2โ˜… ยท "Order was wrong and staff was dismissive." โ€” Awaiting response
4 min ago
โœ… 5-Star Review Posted โ€” Maria C.
"Amazing coffee and the team is so friendly! Will be back every week." โ€” Google
12 min ago
โœ… 5-Star Review Posted โ€” David K.
"Best brunch spot in the neighborhood, hands down." โ€” Yelp
31 min ago
๐Ÿ”„ Resolved โ†’ Now 5-Stars โ€” Rachel M.
Manager resolved complaint. Customer updated to 5โ˜… on Google.
2 hrs ago
โœ… 5-Star Review Posted โ€” Tom & Jenny W.
"Perfect anniversary dinner. Thank you!" โ€” TripAdvisor
3 hrs ago
Intercepted Reviews
3 pending ยท 12 resolved this month
James T.   4 min agoโ˜…โ˜…โ˜†โ˜†โ˜†
"Order was wrong and the staff member was dismissive when I raised it. Very disappointing for the price."
Pending
Sandra L.   1 hr agoโ˜…โ˜†โ˜†โ˜†โ˜†
"Waited over an hour for our food. No update from staff. We ended up leaving without eating."
Pending
Kevin P.   3 hrs agoโ˜…โ˜…โ˜…โ˜†โ˜†
"Food was fine but the bathroom was in a bad state. Not what I'd expect from a place like this."
Pending
Rachel M.   Yesterdayโ˜…โ˜…โ˜…โ˜…โ˜…
"Manager called and resolved the issue immediately. Updating my review โ€” great recovery!" (Updated to 5โ˜…)
โœ“ Resolved
Your BurnPan Codes
โฌ›
Maple & Oak Cafรฉ
Scan to share your experience
Format
Use Case
Intercept Threshold (stars or below are caught)
3 โ˜… & below
Primary Review Platform
Connected Platforms
๐Ÿ”
Google Reviews
Connected ยท 142 reviews posted this month
Active
โญ
Yelp
Connected ยท 38 reviews posted this month
Active
โœˆ๏ธ
TripAdvisor
Connected ยท 9 reviews posted this month
Active
๐Ÿ›’
Trustpilot
Not connected

FIRES THEY
DIDN'T HAVE TO FIGHT

โ˜…โ˜…โ˜…โ˜…โ˜…

"We had a particularly rough Saturday service โ€” three complaints came in. BurnPan caught all three before they went live. We fixed them that night. Our Google rating actually went up that week."

๐Ÿ•
Marco R.
Ristorante Veloce ยท Chicago
โ˜…โ˜…โ˜…โ˜…โ˜…

"I used to dread checking Google every morning. Now I open BurnPan and see a clear dashboard. 23 negative reviews intercepted in 60 days. That's 23 fires that never started."

๐Ÿ’…
Danielle T.
Luxe Nail Studio ยท Austin
โ˜…โ˜…โ˜…โ˜…โ˜…

"We run 12 locations. One bad regional manager cost us a 2.9-star rating in two months. After BurnPan, we went from 2.9 to 4.6 stars across the chain in under 90 days."

๐Ÿจ
Priya M.
Sunrise Hospitality Group
STOP THE
FIRE.

One negative review is burning right now, somewhere on the internet, costing you customers. BurnPan intercepts the next one before it ever goes live.

Free 30-day trial ยท No credit card required ยท Setup in under 5 minutes